FAQ's
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept Credit Cards (Visa, MasterCard, American Express, Discover) and PayPal.
Q: Can I modify or cancel my order after placing it?
A: Once an order is placed, it is processed quickly. If you need to modify or cancel your order, please contact us at support@namidress.shop as soon as possible.
Q: How do I track my order?
A: Once your order is shipped, you will receive an email with a tracking number. You can use the provided link to track your package.
2. Shipping & Delivery
Q: How long does it take to receive my order?
A: Our estimated delivery times are:
- USA: 5-8 business days
- International: 6-12 business days
Q: Do you offer international shipping?
A: Yes! We ship worldwide. Delivery times may vary based on location and customs processing.
Q: What should I do if my package is delayed?
A: While we strive for timely delivery, delays may occur due to customs, weather, or carrier issues. If your package is delayed, contact us at support@namidress.shop for assistance.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition.
Q: How do I initiate a return?
A: To request a return, email us at support@namidress.shop with your order details, and we’ll guide you through the process.
Q: How long does it take to receive a refund?
A: Refunds are processed within 5-7 business days after we receive your returned item.
4. Products & Sizing
Q: How do I choose the right size?
A: We provide a detailed size chart on each product page. If you’re unsure, contact us for assistance.
Q: Are the product images accurate?
A: Yes! We strive to display our products as accurately as possible, but slight variations in color may occur due to different screen settings.
5. Customer Support
Q: How can I contact Namidress?
A: You can reach us via:
📧 Email: support@namidress.shop
📞 Phone: +1 (989) 490-6178
Q: What are your customer support hours?
A: We are available Monday - Friday, 10 AM - 6 PM (PST).